We were very impressed with the work done at our home by Mr. Plumber. Our water softener broke down in Saturday at 8pm, salt was getting into our plumbing and we lost water pressure. I called another plumber ( It was a national answering service) at 8:00 that evening and was willing to pay the $149 fee for weekends and emergencies. They put us on the call list. I called back at 10 and they said they were still waiting to hear from the plumber. At 11 pm they called me and said we would be the first on the list to service on Sunday morning, (8:00am). Sunday morning at 10:00am we had heard nothing from anyone. My husband called “Will Fix It” to check on the status of our emergency. Their answer was that they had no record of our call and we were not in any call list. After three calls to and from them they dropped us off the list. My husband immediately called Mr. Plumber talked to a person in SA and schedule them to come out. They were at our house within a few hours. Zechariah Perez was very helpful and professional. He fixed the problem and answered all our questions. The emergency fee was less and costumer service is excellent. Mr. Plumber has earn our business and our friends and family business.