Needed to have my sewer line replaced and quickly starting looking around as it was an urgent matter to have this fixed. From the moment I spoke with Terri over the phone I got a good feeling about their customer service. I had another company also give me an estimate for the replacement, and was unimpressed with their professionalism and way of doing business. When Ken from Mr.Plumber arrived I could see the big difference from the company that had just left to how Ken conducted himself. He took the time. to explain everything step by step, had a lot of patience answering all my questions and walked me through how the process will look like. Ken impressed me with his high level of professionalism, understanding and quick response on getting the process going. I work in the retail industry and was extremely surprised to receive this outstanding level of service from everyone I came in contact that works for Mr. Plumber, efficient, prompt and great service all around. Needless to say I ended up hiring them to complete the repairs necessary. Thank you Ken, Terri and Maria for having a high level of commitment to providing excellent service. I will definitely continue to use Mr. Plumber for anything I need in the future.