Chris was awesome! Our fill valve in our toilet tank was no longer operable and needed replacing. Chris was professional, courteous, and worked extremely efficiently and fast. Very friendly and easy to talk to! Highly recommend!
Supply line from the softener to the heater is leaking through pine hole leak, leak pour out of pan and leaked out from door all the way through garage to outside. Based on reviews on Neighborhood app I called Mr. plumber plumbing, and they came within an hour same day, two males came Ben and Tyler. Both very nice and went straight into business, they had to replace whole water heater, and left to get items and came back and started working on it as soon as possible. They stayed till 1am, until there job was 100% complete. They did a great job and I feel more secured that I have a new water heater. They also added some valves for shut off. I appreciate the service and hard work. Thanks again! I highly recommend, made this process smooth for me.
We were very impressed with the work done at our home by Mr. Plumber. Our water softener broke down in Saturday at 8pm, salt was getting into our plumbing and we lost water pressure. I called another plumber ( It was a national answering service) at 8:00 that evening and was willing to pay the $149 fee for weekends and emergencies. They put us on the call list. I called back at 10 and they said they were still waiting to hear from the plumber. At 11 pm they called me and said we would be the first on the list to service on Sunday morning, (8:00am). Sunday morning at 10:00am we had heard nothing from anyone. My husband called “Will Fix It” to check on the status of our emergency. Their answer was that they had no record of our call and we were not in any call list. After three calls to and from them they dropped us off the list. My husband immediately called Mr. Plumber talked to a person in SA and schedule them to come out. They were at our house within a few hours. Zechariah Perez was very helpful and professional. He fixed the problem and answered all our questions. The emergency fee was less and costumer service is excellent. Mr. Plumber has earn our business and our friends and family business.
CHRIS and Tyler did an amazing job identifying where the leak was inside my home! They were both very pleasant and funny which made the experience less stressful. Thank you to Mr.Plumber, CHRIS and Tyler for their efficiency and quality of service!!! I will recommend this company to all of my friends.
Chris was very professional and did a great job. He educated me on my user level maintenance. He also retrieved a necklace that my daughter lost down the drain. When I return it to her she was in tears of happiness. That meant a lot to me that that he was able to help. He is a great employee and you are very lucky to have him work for you. Because of his work and care I will definitely use your company again and recommend you to others!
Fabulous response time! I dropped a diamond stud earring down drain. The earrings were a gift from my recently deceased husband. They sent a plumber to my house within 30 minutes of my call, he took the P trap apart, found the earring and didn't charge me! Amazing!
Completely professional. On time. Efficient and so great to work with. They even squeezed me in on a day they were already booked. So happy with their service and the guys they sent. Signed up for their maintenance package too!
Came out at the time given and gave an estimate that was lower than other companies sent by my Home Warranty Co (AHS). Polite and cleaned up the work area. Needed a new Gas Water Heater installed and brought up to code compliance, at a fair price.
Ben was amazing. He was very professional and explained the whole diagnosis and the repair process in fine detail. He even was cutting jokes and laughing with us and made the whole experience pleasant. Ben also made sure the whole mess was cleaned up as well. His helper Tommy was very professional and helpful as well. Way to go guys!!
I had three water heaters that were over 10 years old and needed to be replaced. I contacted Mr. Plumber and they were so helpful! I also had some pipes that were making some knocking noises (not good) and they guaranteed that the knocking would stop once the new water heaters were installed. The knocking did indeed stop! One of the installers, Ben, was especially helpful. He answered all my questions and took the time to explain to me exactly what the problems were. They even did the installation on the same day! If you have plumbing problems I can definitely recommend Mr. Plumber! Thank you!
I came home, after 5:00, to water flooding my yard and the street. When I called Mr. Plumber, Maria was was so helpful and sent Chris on his way immediately. 15 minutes later, Chris arrived and got straight to work. What could have been a complete disaster was fixed within a couple of hours. Maria and Chris were very professional, kept me updated, and were honest and upfront about the cost. If I ever need a plumber again, they will always be my first call!
Outstanding, had my shower going in no time. Justin was great, in less then twenty min. he was in and out and had the water back on in no time. Very professional in his field. Terry, was also outstanding by making sure that as soon as a Tech was ready she would advised me. She did, and advised me that Justin would be here in 20 min, which he was. I belive Terry is an asset to her company and I hope that if ever I need a plumber Mr. Plumber will be the one I will be calling.
Highly recommend. Had very difficult plumbing situation that required a great deal of expertise & knowledge. Ken & Joseph went above & beyond to make necessary repairs. Great communication & service. From Jordan in the office, to Ken & Joseph in the field, Mr Plumber is a 5 star company.
Hiring a plumbing service is one of those tasks I've always dreaded. I know next to nothing about plumbing and we had a leak in our concrete slab. Mr. Plumber had decent reviews online so I called them up. From the very start, they were courteous, knowledgeable, and very professional. The team that was assigned to visit my house was absolutely fantastic. They walked me through every step of the process. They came back to work on the issue the very same day I requested the work. The technicians immediately found the problem, fixed it, and fixed two other problems we found in the walls. They were very respectful of our home while they worked. I had my water back on that day. I only write reviews when I feel the service was exceptional. I'm sure there are other single women homeowners that could end up in the same situation I found myself in. I'd especially like to mention Jordan, Zechariah, and Terry. Everyone was so helpful through this stressful ordeal. They even offered to work with me when I wasn't sure I could have all of the funds by the time they were done.
Requested a checkup for my water heater and a flushing. It was old and would've required all valves replaced. Too much work on an old heater so the guys installed a brand new one for me. They included a stirrer that keeps hot water circulating so there's less water wasted waiting for hot. They did a fast, thorough job and explained all very well. The two guys I spoke with were Justin and Jordan. Both very helpful and professional. I would recommend the company to anyone.
Needed to have my sewer line replaced and quickly starting looking around as it was an urgent matter to have this fixed. From the moment I spoke with Terri over the phone I got a good feeling about their customer service. I had another company also give me an estimate for the replacement, and was unimpressed with their professionalism and way of doing business. When Ken from Mr.Plumber arrived I could see the big difference from the company that had just left to how Ken conducted himself. He took the time. to explain everything step by step, had a lot of patience answering all my questions and walked me through how the process will look like. Ken impressed me with his high level of professionalism, understanding and quick response on getting the process going. I work in the retail industry and was extremely surprised to receive this outstanding level of service from everyone I came in contact that works for Mr. Plumber, efficient, prompt and great service all around. Needless to say I ended up hiring them to complete the repairs necessary. Thank you Ken, Terri and Maria for having a high level of commitment to providing excellent service. I will definitely continue to use Mr. Plumber for anything I need in the future.
Professional, efficient, and competitively priced. We were very happy with the work Chris performed (installing a water shut off valve/replacing outside faucet), and they even came out on the MLK holiday. Military discount was the icing on the cake.
Justin was very fast and efficient. He found the clog about 30 feet down the drain and cleared it. He showed me and my kids the pipes with the cool camera. I was very happy with the service and would use them again.
Chris did an awesome job fixing the water pipe break. Thank you very much!
On time, did work professionally and cleaned up after the work was done, my second time with mr plumber and they do it right, when making the appointment i told the folks no rush and they said how about two this afternoon, it was 930 am, usually i get two days from other places, or they don't return my call..very happy!!!
I put in some calls for a plumber, never received a callback. I then, called Mr. PLUMBER, since they in business since 1977, the year my son was born, they sat an appointment for me came out when they said they would.the job was done by very professional crewmembers,whom were very prolific, did a fantastic job, very pleased with their work.
John W. D.
We have used Mr Plumber twice, both times with excellent results. The last time we called, Jason explained the issue very clearly. The work was done correctly, and I like the 1 year parts and labor warranty. Very professional!
I have used Mr. Plumber a couple of times and was impressed both times....they are polite, knowledgeable and efficient...I have zero complaints about them and would definitely call them again should the need arise...Chris was the plumber that came out..with another guy whose name escapes me, but they were both great. Thank you for a job well done!
I contacted several Plumbing companies to come out and give an estimate on the leak in my yeard and none showed! I called Mr. Plumber and they came out immediately! I was blown away with their work, found the issue (sprinkler control valve leaking) and had all the parts on their truck! Completed the job in remarkable time! Although I wan't too happy with the end price they got it fixed when no one else wanted to come out.
Jason was prompt, came in kept me informed every step of the way and answered all my questions. In the future when I have plumbing issues I will try and request him again. As of Mr. Plumber over all they are great, I have used them in the past to replace a hot water heater, and move plumbing during a bathroom remodel. Pricing I feel is better than other's. I would suggest them to other, and have.
Great job. Neat and clean. And, reasonably priced. Explained the options and did the work fast.
I'm very happy with the work done Everything was explained. Options offered but was not pressured. I told them to feel free to come in and out as needed. I have sleep apnea and often fall asleep while watching TV or reading. I felt completely safe. I didn't catch their names but I hope if I ever needed your services again it would be them or anyone as respectful and helpful.
The best in town. Amazing service and dispatch was on the ball. Will never use any other plumbing service company. Reasonable prices and very attentioned to details. Highly recommend for any plumbing needs.
From the start of the first call speaking to Maria to the end of the installment Mr Plumber had exceptional customer service. The work Installing a new water heater in the attic was done quickly and efficient by Chris G. I will definitely use Mr Plumber again and referrer them to my family & friends.
Great service and prices!! Toilet was leaking into the downstairs kitchen. I would definitely call them again.
On time, resolved Quick, fair price and friendly people.
To start with, Champion AC, a veteran owned and operated business, was the referral entity. My late morning contact with Maria was a good sign that I had called the right company. She was friendly and extremely helpful and was able to set me up with an appointment for that afternoon. So far everything is coming up roses. Then shortly after the noon hour, I was contacted and informed that my technician, Justin, was on his way. He arrived on time and was ready to get to work. I showed him the problem area, explained what I had already tested and what I thought was the problem. He listened and did not judge, looked over the lay out of the plumbing, and made his recommendation as to what he felt needed to be done to fine my leak. I agreed, and he was on it. He found the leak, had it fixed, and I was greatly relieved for I was expecting my sewer line was the cause. Thank you, Justin and Maria. And when I asked Justin about the military discount, he was kind enough to thank me for my service too. Thank you, Mr. Plumber Plumbing Co. I will be more than willing to recommend you to my friends and family.
Great experience. Terry and Zachariah were great to work with.
We had never used Mr. Plumber before last Sunday. Saturday night we found water had leaked into our garage, and kitchen area. We immediately turned off our water and called Terry at Mr. Plumber Sunday morning. Terry said she would contact us as soon as she contacted a plumber. Thanks Terry for being so cordial and getting us the help we needed on a Sunday.
In just a few hours Brian showed up and began searching for the source of our water leak. By Sunday afternoon Brian had found the leak, and capped it. Brian showed up early the next morning to reroute our water line. Our water damage in our house and garage was minimal thanks to Mr. Plumbers great service. Thanks Brian for being so committed to your trade. We will be using Mr. Plumber for all plumbing issues in the future. That reminds me....call me Terry, I need to schedule a plumber for repairing our bathtub faucet. Thanks Bo Myers
Great company to deal with. Jordan and Zechariah were both fantastic. Professional, good communicators, friendly. Will definitely recommend to my friends and neighbors.
Very happy with this plumber.
This is the second time that I’ve used Mr. Plumber. Chris came out each time and he’s amazing. He’s extremely knowledgeable but I think that the reason that I really like him is that he’s trustworthy. I’ve never been given the feeling that’s he’s trying to get one over on anyone. Would definitely use any time I have an issue.
Hired a plumbing company to perform a pin-point leak detection after determining that we had a water leak. They said they found the leak which was somewhere under the foundation or driveway. They presented us with a $3,000 estimate. I got a second opinion from Mr. Plumber. Ken (Service Technician) and his associate thought it was strange that they don't do one part of the isolation leak test. Ken and his associate found the water leak outside in my yard which only ended up being a approx. $500 fix. They were very knowledgeable, friendly and professional. Mr. Plumber will be our "go to" plumbing company
Our water heater stopped working so I called Mr. Plumber to see if it could be fixed. The plumber arrived within the hour and gave it a complete look over. Unfortunately, because of the age of the appliance, it was not fixable but he did start work immediately to get us hot water within a couple of hours. The price was reasonable and the plumber was considerate and efficient. Thank you, Mr. Plumber for making an unpleasant turn of events not so bad.
These guys were honest and very helpful !
I called about mid-day on Monday for a clogged pipe. The tech showed up about an hour later. He worked for a couple hours until he got to the bottom of the problem. He was very knowledgeable and explained everything along the way. I’m going to call them again if I need any other plumbing work.
Thank you for your quick response ton send a plumber over to replace my water heater. I recommend them, very courteous.
Awesome job and a great group of guys!
Justin was amazing. He was quick and detailed about what was wrong. His response time was pretty quick. I’m for sure recommending the company.
Mr. Plumber was able to schedule service the day after I called. (It was not an emergency).
Chris came over and was fantastic. A very respectful and knowledgeable man. He was not pushy with sales.
The thing I liked the most about him was that he educated me about plumbing and what exactly was going on with my plumbing issues. Thanks Chris!
We have had the Mr. Plumber guys out several times for different plumbing issues at our vintage offices downtown. They are quick and work to fix the issue. Brain G. and his helper are also super nice.
Our house was built with a gas fireplace, furnace and water heater--but with an electric stove. When we moved into the house in 1997, we swore it would be the first thing we would fix. So it took us a while. This was my first time using Mr. Plumber. I called them after receiving an exorbitant estimate from another company--and I'm very glad I did! They were able to undercut the other estimate by nearly $2000. And their work was excellent. On top of installing the gas line, they also brought all our other gas appliances up to code. Even the city inspector was impressed with the quality of their work. I intend to use Mr. Plumber for any and all plumbing calls from now on. Check 'em out!
I have had the pleasure of being a customer of Mr. Plumber for 11 years.
Spanning 2 houses. I take Mr. Plumber with me wherever I move. Recently right before Christmas I had a flood in my yard and Saws came out twice and did some work in the street and front of my water main. I realized after 2 times with Saws that I really needed My Plumber. Of course I called Mr. Plumber who has always been there with any need or emergency. Troy and Chris were prompt as ever and worked diligently to make everything right even though the pressure of Christmas was upon us both. They care about their customers and always put their needs first, no matter what.
What a wonderful world if we could all find this kind of integrity in all our business connections . We can all take a lesson from this Very Good Company in San Antonio.
I had just bought an older home (circa 1940's) and needed some routine work putting in lines for a washer as well as hooking up water to my refrigerator. More importantly they were able to install a water softener to my hot and cold water lines which was deemed "not possible" by another company I had called. Troy and his men did a fantastic job. They were prompt, efficient and their work looked pristine in the end. Their work speaks for themselves. If you have any issues and need a reputable company that stands behind their work, I would highly recommend giving them a call.
These people are the people you want for your plumbing and pipes.
Marty Grimes was our service tech today for a water heater replacement. He was professional, courteous, and knowledgeable. I will proudly request him for any plumbing needs moving forward.